Privacy Policy
Last updated: February 7, 2026
1. Information we collect
We collect information you provide directly:
- Account information (email, name, profile details)
- Payment information (processed securely via Stripe)
- Communications (questions, video responses, messages)
- Usage data (how you interact with the platform)
2. How we use your information
We use collected information to:
- Provide and improve our services
- Process payments and prevent fraud
- Send service-related communications
- Respond to your requests and support needs
- Analyze usage patterns to improve the platform
3. Information sharing
We do not sell your personal information. We may share data with:
- Service providers (payment processing, hosting, analytics)
- Experts you choose to interact with
- Law enforcement when legally required
4. Data security
We implement industry-standard security measures to protect your data. This includes encryption in transit and at rest, secure authentication, and regular security audits.
5. Data retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time.
6. Your rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
7. Cookies
We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how you use Pickable. You can control cookie preferences in your browser settings.
8. Third-party services
We use third-party services including Supabase (database), Stripe (payments), and video hosting providers. These services have their own privacy policies.
9. Changes to this policy
We may update this policy from time to time. We will notify you of significant changes via email or through the platform.
10. Contact
For privacy-related questions, contact us at privacy@pickable.io