Get help with common technical issues, troubleshooting, and platform support.
First, check your spam/junk folder for notification emails. Also check your Pickable inbox by logging into your account. If the expert's stated response time hasn't passed, wait a bit longer. If it has passed and you still don't see a response, contact support for immediate assistance.
Try these steps: 1) Refresh the page, 2) Try a different browser (Chrome works best), 3) Check your internet connection, 4) Disable any ad blockers temporarily, 5) Clear your browser cache. If issues persist, contact support with your device and browser details.
Go to Account Settings from your dashboard. For email changes, you'll need to verify both your old and new email addresses. For password changes, you'll need to confirm your current password first. If you've forgotten your password, use the "Forgot Password" link on the login page.
Yes! Pickable is fully responsive and works great on mobile browsers. You can browse experts, submit questions, watch video responses, and manage your account from any device. We're also developing native iOS and Android apps for an even better mobile experience.
You can reach our support team through: 1) The help button in your dashboard, 2) Email at support@pickable.io, 3) The contact form on our website. We aim to respond to all inquiries within 24 hours, with priority support for urgent payment or delivery issues.
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