Learn how Pickable protects your data and ensures secure, confidential interactions with experts.
Yes, confidentiality is fundamental to our service. Experts agree to confidentiality terms when joining the platform. Your questions, personal details, and any information shared during consultations are protected. We never share your data with third parties for marketing purposes.
No. Our terms explicitly prohibit experts from sharing user questions, responses, or any identifying information without explicit written consent. Violations result in immediate removal from the platform. Some experts may ask permission to use anonymized case studies for educational content.
We use Stripe for payment processing, which is PCI-DSS Level 1 certified (the highest level of security certification). We never store your full credit card number on our servers. All data transmission is encrypted using TLS 1.3.
Yes. You can request complete account deletion through your settings or by contacting support. We'll delete your personal information within 30 days, though we may retain anonymized usage data for analytics. Transaction records are kept for legal compliance.
Yes. All video content is encrypted both in transit and at rest. Video calls use end-to-end encryption. Recorded video responses are stored securely and only accessible to you and the expert. We use enterprise-grade cloud infrastructure with robust security measures.
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